Privacy Policy
This document is a draft and should be reviewed by a qualified professional against applicable Australian privacy, consumer and marketing laws before being relied upon.
Last updated: November 2026
Who we are
Auto Hail Network (ABN [ABN — to be added]) is an independent enquiry and referral platform. We do not repair vehicles. We help vehicle owners connect with participating third-party hail repair businesses.
What we collect
- Contact details: name, mobile number, email address and preferred contact method.
- Vehicle details: make, model, year, registration (optional), suburb and postcode.
- Damage and insurance details you choose to provide, including your insurer and claim status.
- Photos of your vehicle you choose to upload.
- Technical and marketing information such as the page you arrived on, referring website and campaign parameters (e.g. UTM, GCLID, FBCLID).
How we use your information
We use your information to process your enquiry, review it, and — with your consent — share your enquiry details and uploaded photos with a participating hail repair business so they can contact you about a repair assessment or quote. We also use it to operate, secure and improve our service and to measure advertising performance.
Your authorisation
When you tick the consent box and submit an enquiry, you authorise Auto Hail Network to collect and share the personal information, vehicle details and uploaded photos you provide with relevant independent hail repair partners in your service area. This sharing is for the purpose of responding to your enquiry, contacting you, assessing your vehicle and providing a repair quote. Your information is not shared for any other purpose without your consent.
Sharing with repair businesses
Repair businesses that receive your enquiry are independent third parties. They are responsible for their own handling of your information, their quotes and any repair work. We only share enquiries with businesses that have been manually reviewed and assigned by our team.
Photo storage
Uploaded photos are stored in private, access-controlled storage. They are not publicly accessible and are only viewable by authorised Auto Hail Network administrators and, where your enquiry is assigned, the participating repair business.
Contact consent
By submitting an enquiry with the consent box ticked, you agree that we and a participating repair business may contact you by phone, SMS or email about your enquiry.
Marketing
We will only send you marketing communications if you separately opt in. You can unsubscribe at any time. Marketing consent is never a condition of submitting an enquiry.
Cookies and analytics
With your consent, we may use analytics and advertising tools (such as Google Analytics, Google Ads and Meta Pixel) to understand how our website is used and measure campaign performance.
Security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep information only as long as needed for the purposes above or as required by law.
Access, correction and complaints
You may request access to or correction of your personal information, or make a privacy complaint, by contacting us at [contact email — to be added]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).